Policies

If, for any reason you are unsatisfied with your purchase and would like to request a return or exchange, please contact us. We need your help by starting communication. We cannot guarantee acceptance of any returns or exchanges if we haven’t heard from you. You must contact us within 5 days of receiving your order. No refunds or exchanges are accepted after 14 days of receipt of your order.

Once we received your request and approve the return or exchange, we will provide instructions on how to send the item to us. Any and all return/exchange shipping is paid by the buyer (unless due to our error). We need it to be shipped with tracking and send us the tracking number.

Upon arrival of our returned item, it will be inspected for damage and wear. Any items that show signs of wear, damaged or altered since you received the item will not be accepted. We are not responsible for damage or “Acts of God” while your purchase is not in our possession. Returns & exchanges that do not contain their receipt or are improperly packaged will also not be accepted.

• For Returns: If your return is approved, then your refund (minus shipping charges) will be processed based on the date the return was initiated:
  • For returns initiated within 3 Days of order, a credit will be applied to your original method of payment within 3 days or your exchange will be shipped out.
  • For returns initiated within 5 Days of Receipt, you will be provided with store credit.
  • For returns initiated between 6 and 30 Days of Receipt, you will be provided with store credit minus up to a 40% restocking fee.
• For Exchanges: If your exchange is approved, then you will be issued an invoice for shipping fees. Once the shipping fees are received, your new item will be shipped out.

If the item received is wrong due to our error, there is no cost to make you a new item once we receive the error back. The new item will be one of our top priorities to be made and shipped back to you ASAP (we aim for 2 weeks). In the event that you need a remake due to an error on your side, we have 2 options:

1. Buy another one at 25% off and keep both.
2. Ship back the wrong item and recived a refund minus a 40% restocking fee and shipping both ways. We are unable to return custom products that cannot be resold.

Return/Exchange Restrictions:

• If your item was custom manufactured (engraving, custom materials, sizes, alterations, etc.) – restocking fees and restrictions may apply, as we are unable to restock items that are customized or previously used.
• Any and all items listed as ‘Clearance’ are sold as-is with our standard warranty, however, it cannot be returned or exchanged.

Satisfaction is our goal, and we do our best to work on each customer on case-by-case basis to develop solutions for return & exchange requests.

If for any reason you wish to cancel your order, you may do so within 3 days of ordering and we will provide you a full refund to your original payment method, unless:

• The order has gone into production or was customized
• The order required order of special materials
• The order has already shipped

Every TSN Custom Metal product is made to order and is expected to ship 2 weeks from the date of order. Some custom orders require more time and shipping exceptions.  We will explain your order’s shipping needs at the time of processing.

We do offer rush services in special circumstances, so please reach out if you’re in a hurry and we will see what we can do. (Some charges may apply).

International customers will be responsible for any duties, VAT, taxes or surcharges levied by their country. Please check with your local authorities to confirm taxes and fees before ordering.

When USPS (or other Mail Carrier) sends us the delivery confirmation, it means that it has been delivered., coming or going. We track our shipments and require return shipping from customers to be tracked as well.

If we are accidentally given the wrong address and it is shipped back to us, we will contact you 3 times to get the proper address.  After that we will hold the item for 30 days from date of sale, if you haven’t reached out to us in that time, we will issue a 60% refund for standard orders, with the remaining 40% going to restocking fee.  No refunds are available for custom orders or shipping costs.

TSN CUSTOM METAL provides information regarding products, and services available on these websites: tsncustommetal.com, etsy.com/shop/TSNCustomMetal

Access or use of these websites (the “Sites”) is subject to the following terms and conditions (“Terms”):

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THESE SITES. BY ACCESSING THESE SITES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THE TERMS, PLEASE DO NOT USE THESE SITES.

“You” or “your” means you personally (i.e., the individual who reads and agrees to be bound by these terms), and, if you access these Sites on behalf of a corporation or other legal entity (including, but not limited to, a joint venture, partnership, LLC, or LLP), collectively, you and such corporation or other legal entity on whose behalf you access these Sites.

Use of these Sites is made at no charge (unless otherwise stated), although you should be aware that charges for Internet use may apply at rates determined by your provider. TSN CUSTOM METAL reserves the right to change the products, services, prices, and programs mentioned in these Sites, at any time, at its sole discretion.

Further, your use of these Sites is subject to those additional terms and conditions provided by TSN CUSTOM METAL and, subject to TSN CUSTOM METAL’s sole discretion, applicable to certain information, products, and services offerings available through these Sites. Such additional terms and conditions include, but are not limited to, Privacy Policy, Copyrights, Trademarks, Consent for Linking, Online Orders, Export Compliance, license agreements, and supplementary user agreements (collectively, “Additional Terms”). The Additional Terms are hereby incorporated by reference into these Terms (if there is any conflict between the Additional Terms and these Terms, the Additional Terms shall prevail with respect to the subject matter of such Additional Terms).

TSN CUSTOM METAL reserves the right to change these Terms, and provide you with notice of such change by posting the revised draft of the Terms on these Sites or by other reasonable means selected by TSN CUSTOM METAL. You can determine when these Terms were last revised by referring to the “LAST UPDATED” legend at the top of these Terms. Your continued use of these Sites after such changes will indicate your acceptance of such changes.

TSN CUSTOM METAL further reserves the right to seek all remedies available by law and in equity for any violation of these Terms. Any rights not expressly granted herein are reserved by TSN CUSTOM METAL.

1. All materials on the TSN CUSTOM METAL Sites are copyrighted and may not be used without the written permission of TSN CUSTOM METAL except as provided in these Terms.
2. All parties shall use the TSN CUSTOM METAL Sites for lawful purposes only. No party shall post or transmit through the TSN CUSTOM METAL Site any material that violates or infringes in any way upon the rights of others, that is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, that encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law, or that, without TSN CUSTOM METAL’s express prior approval, contains advertising or any solicitation with respect to products or services.
3. Any personal data (for example, name, address, telephone number, or e-mail address) transmitted to these Sites by electronic mail or otherwise, will be used by TSN CUSTOM METAL in accordance with TSN CUSTOM METAL’s Privacy Policy.  Any other communication or material transmitted to these Sites, such as questions, comments, suggestions, or the like, will be treated as non-confidential and non-proprietary.
4. Under no circumstances, including, but not limited to, negligence, shall TSN CUSTOM METAL, its subsidiaries or affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, TSN CUSTOM METAL materials, products, or services. You, as the user, specifically acknowledge and agree that TSN CUSTOM METAL is not liable for any defamatory, offensive, or illegal conduct of any user. If you are dissatisfied with any TSN CUSTOM METAL material, products, or services or with any of TSN CUSTOM METAL’s Terms, your sole and exclusive remedy is to discontinue using TSN CUSTOM METAL Sites, material, products, or services.
5. Images of people, projects, or places displayed on these Sites are either the property of, or used with permission by, TSN CUSTOM METAL. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on these Sites. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communication regulations and statutes.
6. The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on these Sites are registered and unregistered Trademarks of TSN CUSTOM METAL. Nothing contained on these Sites should be construed as granting, by implication or otherwise, any license or right to use any Trademark displayed on these Sites without the written permission of TSN CUSTOM METAL. The use of the Trademarks displayed on these Sites, or any other content on these Sites, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that TSN CUSTOM METAL will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution.
7. Some of TSN CUSTOM METAL’s sites contain links to other sites whose information practices may be different from TSN CUSTOM METAL’s. You should consult the other site’s privacy notices, as TSN CUSTOM METAL makes no warranties regarding the information that is submitted to, or collected by, these other sites.
8. The information on this site is provided without warranty of any kind, expressed or implied, including that of fitness for a particular purpose. TSN CUSTOM METAL makes no warranties or representations regarding the accuracy or completeness of the information. Comments or concerns may be submitted via the contact form: https://www.tsncustommetal.com/contact-us/. In no event shall TSN CUSTOM METAL be liable for any incidental or consequential damages.
9. TSN CUSTOM METAL may at any time revise these Terms by updating this posting. All users are bound by any such revisions and should therefore periodically visit this page to review the current Terms to which they are bound.

Protection of personal privacy is a major concern of TSN CUSTOM METAL. TSN CUSTOM METAL maintains the anonymity of each responder unless that responder has expressed consent to release certain personal information or responses.

In the same way, TSN CUSTOM METAL protects the identity of those who access its SITES. The following policy provides details as to the types of information collected through TSN CUSTOM METAL web sites, including personal information and how it is treated.

1. Information Collected by Web Site: TSN CUSTOM METAL web sites gather information in two ways: (1) indirectly (for example, through site technology), and (2) directly (for example, when the site visitor voluntarily provides information on various pages).
• Information Collected Indirectly: TSN CUSTOM METAL indirectly collects a variety of information pertaining to the use of its Sites. This information may include: your IP address, browser type, operating system, domain name, access times and referring web site addresses. This information is used for the general operation of the Sites, to maintain quality of the service, and to provide general statistics regarding use of our web sites. TSN CUSTOM METAL also collects non-personal information about which pages our customers visit within our Sites. Our web servers do not record e-mail addresses or other personal information unless it is willingly provided by the individual when filling out a web form or registering on the Sites. Only designated administrators have access to this information, and it is used only for administrative and planning purposes to meet the needs of our users, including but not limited to the improvement of the content of these Sites and the customization of the content and/or layout of these Sites for individuals or groups of users. Other types of indirectly collected information are stored in “cookies.” Cookies are small files of electronic information that a web site can transfer to a visitor’s hard drive to help that visitor while on these Sites. Some TSN CUSTOM METAL Sites use cookies simply to store a user code so that users do not have to re-enter their information when rejoining these Sites. The use of cookies is standard on the Internet. Although most web browsers automatically accept cookies, the decision of whether to accept them is yours. A browser can usually be adjusted to prevent the reception of cookies, or to provide notification whenever a cookie is sent to you. Even without accepting a cookie, you can still access most of the features offered by TSN CUSTOM METAL web sites. TSN CUSTOM METAL will not share your information with other organizations besides its regional software distributors or subsidiaries without your prior approval with the exception of some instances below in Information Collected Directly.
• Information Collected Directly: TSN CUSTOM METAL also collects information that is voluntarily provided by site when a site visitor registers or requests services through the Sites:
• Contact Information & Professional Data: Such as name, phone number, email address, education, employment background, references, or other general information about you and your company. TSN CUSTOM METAL will never knowingly barter, trade, or sell access to our database of registered users. The personal information you provide to us when making a request may be made available to TSN CUSTOM METAL’s regional software distributors or a TSN CUSTOM METAL subsidiary for completing your request. After fulfilling your request, the information you provide may be used by us for direct marketing of TSN CUSTOM METAL, its subsidiaries, or regional software distributors, TSN CUSTOM METAL may use the services of a third parties to process your information and send you mailings.
• Billing & Transaction Information: Such as credit card or other financial information required to process your purchases. This information is used solely to process relevant transactions with our payment processor and is kept completely confidential and will be used only to contact you or process transactions. If you choose to save credit card or financial information, it will be stored by PayPal or Authorize.net and should refer to their policies. You may choose to have this information removed at any time.

2. Correcting and Changing User Information and Preferences: If you are receiving e-mail communications from TSN CUSTOM METAL but wish to discontinue the service, you may request to do so at any time by filling out a request form on the Contact Us page (https://www.tsncustommetal.com/contact-us/) on any of the Sites. You also have the option to request a revision of your user information at any time in the same manner.

1. Information Security: TSN CUSTOM METAL understands the need for user privacy, and we maintain strict security procedures to protect your information. TSN CUSTOM METAL has appointed an Administrator to monitor privacy practices. Access to your data is strictly limited to specific individuals who have been trained to respect user privacy. The access given to these employees is confined to their need for such information for business reasons. A log of those who accessed the data is maintained and monitored to prevent security breaches.
2. What other information should I know about my privacy? TSN CUSTOM METAL contains links to other web sites. Note: When you click on one of these links, you are entering another web site for which TSN CUSTOM METAL has no responsibility. We encourage you to read the privacy statements of all such sites, as their policies may be materially different from TSN CUSTOM METAL’s policies. You are solely responsible for maintaining the secrecy of your passwords and account information. Please be very careful with this information, especially whenever you are online.
3. In addition to the circumstances described above, TSN CUSTOM METAL may disclose member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of TSN CUSTOM METAL or if we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be interfering with our rights or properties, intentionally or otherwise, or when anyone else could be harmed by such activities.
4. What safeguards are in place to protect the loss, alteration, or misuse of my information? All Billing & Transaction information you provide to TSN CUSTOM METAL is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.
5. Children and Privacy: TSN CUSTOM METAL encourages parents and guardians to be fully familiar with the sites visited by their children. TSN CUSTOM METAL sites will not intentionally contain content that is generally considered unsuitable for children.
6. Links to Other Sites: TSN CUSTOM METAL web sites may contain links to sites owned and/or operated by other organizations, and the privacy policies of those sites may differ from that of TSN CUSTOM METAL. These sites may collect data and make use of it in ways that TSN CUSTOM METAL does not. We encourage you to review the privacy policies posted on all third-party sites.
7. Transfer of Information: In accessing TSN CUSTOM METAL Sites, you may be transferring personal data that is used by TSN CUSTOM METAL for statistical, administrative, or marketing purposes. As a worldwide organization, TSN CUSTOM METAL collects data that may be transferred internationally throughout TSN CUSTOM METAL offices worldwide. In using any TSN CUSTOM METAL Site you consent to having your information transferred to and processed in the United States or any other country in which TSN CUSTOM METAL is located or conducts business. If TSN CUSTOM METAL seeks to collect any additional personal data, you will be informed of the proposed uses of that data and asked for your consent.
8. Policy Updates: This Privacy Policy represents TSN CUSTOM METAL’s promise to its web site users. Additional information that is particular to specific TSN CUSTOM METAL Sites may exist, and updates to this policy may be posted. Therefore, we suggest that users who have specific concerns about the information being gathered and the use of that information regularly view the Privacy Policy on each site. TSN CUSTOM METAL reserves the right to change the policy on its use of information collected at any time.

Additional Questions or Comments: If you have any additional questions or comments regarding TSN CUSTOM METAL’s Privacy Policy, please fill out the form on the Contact Us (https://www.tsncustommetal.com/contact-us/) webpage.

Copyright laws of the United States of America protect the contents of the TSN CUSTOM METAL Sites: tsncustommetal.com, etsy.com/shop/TSNCustomMetal

Materials and Sites will display a copyright notice and no portion of such materials may be reproduced in any form, or by any means, without the prior written consent of TSN CUSTOM METAL. To obtain reproduction consent, make your request via the Contact Us page (https://www.tsncustommetal.com/contact-us/).

TSN CUSTOM METAL, its affiliates, and subsidiaries develop and globally market customized metal cups, signs, machine parts, and related services. TSN CUSTOM METAL encourages other associations, business organizations and individuals interested in our products to provide information links from their internet websites to TSN CUSTOM METAL Sites. Given the nature of our business, Intellectual Property is our most important asset and we aggressively protect it. TSN CUSTOM METAL has developed these Guidelines for the proper use of our valuable trademarks and service marks (collectively, “trademarks”). These Trademark Usage & Linking Guidelines apply to TSN CUSTOM METAL as well as to third parties including, without limitation, distributors, customers, writers, and publishers. You acknowledge that TSN CUSTOM METAL and its affiliates may immediately terminate this consent at any time, without penalty, with or without cause, and with or without notice, in which case you must remove such content within 10 business days of termination.

1. TSN CUSTOM METAL Trademarks: The following are trademarks of TSN CUSTOM METAL:

• TSN CUSTOM METAL™

2. TSN CUSTOM METAL Trademark Use: Third parties may use TSN CUSTOM METAL trademarks solely to reference TSN CUSTOM METAL’s products, technologies, training, and related services. Referential use is prohibited if such use would defame or disparage TSN CUSTOM METAL, its products, training, services or any other person or entity. Third Party use of TSN CUSTOM METAL trademarks must accurately portray TSN CUSTOM METAL’s relationship with the Third Party
3. TSN CUSTOM METAL Logos: TSN CUSTOM METAL logos or icons may not be used without written permission. This includes copying, cutting, or edit from the TSN CUSTOM METAL Sites or other documents. To obtain written permission from TSN CUSTOM METAL’s Marketing Team, make your request via the Contact Us page (https://www.tsncustommetal.com/contact-us/).
4. Linking: TSN CUSTOM METAL encourages other associations, business organizations, and individuals interested in TSN CUSTOM METAL’s products and services to provide information links from their internet websites to CTSN CUSTOM METAL’s website. Linking to our website does not imply that TSN CUSTOM METAL advocates, sponsors or is affiliated with your company or any of its partners or your company’s products or services. By linking to any of the TSN CUSTOM METAL Sites you:

• You agree that no part of your website will contain, or link to, content that may be interpreted as libelous, obscene or criminal. Or which may violate any rights.
• You agree to indemnify, defend and hold TSN CUSTOM METAL and its affiliates, officers, employees and directors harmless from and against all present and future claims, demands, proceedings, litigation, liability, claim expense and cost (including legal fees, expenses, fines and penalties) brought by a third party(s).

5. Other Company Trademarks: All other brand, product, service and feature names or trademarks are the property of their respective owners.

By submitting your order online through TSN CUSTOM METAL online store, you agree to the following terms and conditions:

1. You must be an end user to purchase products from the TSN CUSTOM METAL online store. You may not commercially distribute, publish, license or sell any information or services obtained from the TSN CUSTOM METAL online store.
2. You agree to provide current, complete, and accurate purchase and account information for all purchases made at the TSN CUSTOM METAL online store.
3. Pricing and availability of products are subject to change at any time and without notice. TSN CUSTOM METAL may place a limit on the quantities that may be purchased per order, per account, or per person.
4. If Client is paying by credit card or other electronic payment method, you authorize TSN CUSTOM METAL to charge your credit card in the amount due or based on the selected subscription and automatic renewal.
5. TSN CUSTOM METAL does not charge sales or value added tax; Client is responsible to report and pay all applicable taxes based on their local laws.

In the event of obvious errors on the TSN CUSTOM METAL online store or made in connection with your order, TSN CUSTOM METAL reserves the right to correct the error and charge you the correct price. In this situation, you will be contacted by TSN CUSTOM METAL and offered the option of purchasing the product at the correct price or canceling your order. Credits or refunds will be made using the same method of payment.